- We accept returns for a refund within 14 calendar days of the date you place your order.
- We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.
- Returns must be issued as a credit to the original form of payment. If this is not possible, returns will be issued in the form of an online credit.
- If any returns do not meet the return criteria, you will be contacted and the items will be returned to you at your expense. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. Damages must be reported within 3 days of receiving the item or the item will not be able to be returned. Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
- All sale items or items purchased with a discount code over 10% off are FINAL SALE items. Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
- Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the sale section.
- Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
- Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
- Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable.
- During the holiday season (Nov 1st to Dec 25th), we will accept your return for online credit only after the usual 30 day timeframe as long as it is received by January 10th. Please remember sale and discount code items over 10% off will remain final sale.
TO MAKE A RETURN
- If eligible for a return, complete this Return Form and include it inside all packages that you are returning.
- Securely repackage your items in the package you received them in.
- Shipping and handling charges are not refundable. The cost of the return shipping of $7.00 will be deducted from your refund or store credit. Return shipping costs are currently not reimbursed by Homesick Wanderlust, except in the case of defective merchandise or receipt of the wrong item or size ordered.
9701 SE Johnson Creek Blvd F002
Happy Valley, OR 97086
REFUNDS & PROCESSING TIME
- Overnight and 2nd Day Air: $18.00 return cost.
- 3 Day Shipping and Ground Shipping: $7.00 return cost.
- If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.
How do I change or cancel my order?
If you need to make any changes to your order, please contact us immediately after making your purchase. Once your order has been processed or shipped, we will be unable to modify the contents of your order. We apologize for any inconvenience and will do our best to assist you with the return process.
If you believe that you have received defective merchandise or that we shipped incorrect merchandise, or if you have any questions or concerns, please contact us via the live chat feature below, through our Contact Us page, or email us at firstname.lastname@example.org.
USEFUL RETURN TIPS
- Damaged items should be reported immediately (before returning your order) to ensure your refund or exchange is properly processed.
- Shoes scuff very easily on any hard surface. Always try on your new shoes on carpet.